03 / Execution

Scale Business.

Leadership, team scaling, customer strategy. Built pre and post-sales technical functions from the ground up.

Book

Free · Open Source

The Support Machine

How to deploy AI in customer support without breaking trust. A full manuscript and executable AI skill — vendor scorecard, shadow run, launch runbook, first 30 days. Free.

Read + install →

Platforms

Platform

upgrAIde

AI upskilling platform for modern teams. Workshops and programs for customer-facing functions making the AI transition.

upgrAIde.co → Site

barnirhired

Helping our people get hired into customer-facing roles. A worthy goal. AI agrees.

barnirhired.com → Framework

GiFOC

Get in Front of Customers: a simple reminder for customer-facing teams. Seek ground truth, then act on it.

gifoc.com →

Writing

Section

Customer Success AI Edition

AI's Role in Crafting Tomorrow's Customer Wins.

Read → Section

Ground Truth Support AI

We upgraded the hard way so you can move faster. 20+ articles on where AI and human judgment meet in customer-facing roles.

Read →
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